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For courses involving guest speakers, we may from time to time need to substitute the speaker for another of similar quality and experience - this will count as a minor change. ii) For notable changes affecting content or quality we will inform you as soon as possible and offer a part-refund based upon the size of the change. iii) For significant changes affecting content or quality we will let you know as soon as possible and you offer you the chance to receive a full refund. b) If you wish to change your order, then you must contact us with your request at the earliest possible opportunity. Changes that materially increase the size, scope or nature of your order may incur an additional charge and impact delivery timeframes. Changes that materially reduce the size, scope or nature of your order may be eligible for a partial refund, to be made at our discretion (dependant upon commitments made and cost incurred to date). 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CANCELLATION POLICY a) In the event WE cancel a script service, course or individual lesson, due to minimum student numbers not being reached, or for other reasons such as staff availability, tutor illness, venue unavailability, travel strikes etc. then we will offer you the choice of either a FULL REFUND (lesson fees will be calculated as a proportion of the course fee) or the offer or an alternative future service, course or lesson of a similar nature and standard. b) In the event that YOU wish to cancel your attendance at a COURSE then: i) If you let us know of your wish to cancel no later than 2 weeks before the course is due to take place we will issue you with a full refund for that course. ii) If you let us know of your wish to cancel less than 2 weeks before the course is due to take place a refund or part-refund may be issued at our discretion. iii) No cancellations are possible once the course has started. 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