By using our website or purchasing our products and services you agree to the following terms and conditions. 1. LIABILITY a) You will not hold us responsible for any damage, loss of earnings, or any other negative consequence as a result of using our website, products or services. b) For booked courses you should avoid making travel plans that cannot be altered in the event the course is cancelled by us. We will not be held liable by you for any costs incurred (e.g. travel and accommodation) in relation to the cancellation of the course other than the course fees itself, as set out in our cancellation policy. 2. PAYMENTS a) All payments will be handled through our payments partner Stripe. By making payments to us via Stripe you agree to Stripe’s terms and conditions.https://stripe.com/gb/checkout/legal b) All products and services must be paid for, in full, in advance. 3. DELIVERY OF YOUR ORDER a) If you order a product or service from us, then we will make best efforts to deliver it to the specification as detailed on the website and store pages or as otherwise agreed. b) We state typical delivery times for all our products. If we are unlikely or unable to meet those delivery times, we will let you know up-front and offer a full refund. c) If, during the process of the work being conducted, we identify that we will be unable to meet specified or agreed delivery times, we will let you know as soon as possible and agree a revised delivery time. If we cannot agree a revised delivery time we will cease work and provide a full or partial refund, dependent on the degree of work completed (e.g. if we have completed 2 out of 3 scripts to a finished state then we will only refund the part fee for the 3rd unfinished script). d) All courses will only be run if a minimum threshold number of students book the course. We will confirm that a course is running 1-2 weeks before the course starts. e) Once purchased, 1-2-1 Coaching will begin at a date agreed with you. Once started, all 1-2-1 coaching sessions must be completed within the timeframe specified at the point of purchase. Any questions or support requested outside this timeframe will be delivered at our discretion. Any missed sessions must be rescheduled in agreement with us. CHANGES TO YOUR ORDER a) From time to time we may need to make changes in the nature of our products and services delivered: i) For minor changes that don’t materially affect the content or quality we will let you know of these changes at the point of delivery. For courses involving guest speakers, we may from time to time need to substitute the speaker for another of similar quality and experience - this will count as a minor change. ii) For notable changes affecting content or quality we will inform you as soon as possible and offer a part-refund based upon the size of the change. iii) For significant changes affecting content or quality we will let you know as soon as possible and you offer you the chance to receive a full refund. b) If you wish to change your order, then you must contact us with your request at the earliest possible opportunity. Changes that materially increase the size, scope or nature of your order may incur an additional charge and impact delivery timeframes. Changes that materially reduce the size, scope or nature of your order may be eligible for a partial refund, to be made at our discretion (dependant upon commitments made and cost incurred to date). Any additional charges must be paid up front before the change can be made. 4. CANCELLATION POLICY a) In the event WE cancel a script service, course or individual lesson, due to minimum student numbers not being reached, or for other reasons such as staff availability, tutor illness, venue unavailability, travel strikes etc. then we will offer you the choice of either a FULL REFUND (lesson fees will be calculated as a proportion of the course fee) or the offer or an alternative future service, course or lesson of a similar nature and standard. b) In the event that YOU wish to cancel your attendance at a COURSE then: i) If you let us know of your wish to cancel no later than 2 weeks before the course is due to take place we will issue you with a full refund for that course. ii) If you let us know of your wish to cancel less than 2 weeks before the course is due to take place a refund or part-refund may be issued at our discretion. iii) No cancellations are possible once the course has started. If you are unable to attend the rest of a course or an individual lesson then we may offer you, at our discretion, a place on a comparable course in the future, at no additional charge. c) If YOU wish to cancel a script service then you must do so within 48 hours of placing any order. We will then cease work and provide a full or partial refund, dependent on the degree of work completed (e.g. if we have completed 2 out of 3 scripts to a finished state then we will only refund the part fee for the 3rd unfinished script). 5. RIGHTS & SCRIPT SERVICE BACKUP a) We will store copies of any products created as part of script services we deliver to our Customers for the purposes of reference and backup, unless explicitly agreed otherwise. b) The following default rights will apply to products or services unless otherwise specified: i) Script Reports we write for you - we retain the rights to use, reproduce, copy and distribute a report for any purpose related to our business, at any point now or in the future. ii) Scripts we write for you - we retain no rights to scripts we write for you. Scripts development support - we retain no rights to ideas generated, notes provided or scripts polished. iii) Course materials, reading materials, coaching guides and creative templates (slides, handouts etc.) - we retain all rights to these materials. Any materials provided are for the personal use of the purchaser only and MUST NOT in any way be shared, copied, or resold in part of whole. 6. COMPLAINTS a) In the event that you are unhappy with any work we have conducted for you, or any training course delivered, then please let us know as soon as possible, stating: i) The issue you have experienced ii) The nature and size shortfall against the published or otherwise agreed specification iii) All relevant order details iv) What reasonable steps you expect us to take to correct the matter b) We will then review your complaint and take reasonable steps to address your concerns, taking into account the size and nature of the shortfall.