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By using our website or our products and services you agree to the following terms and conditions.

You will not hold us responsible for any damage, loss of earnings, or any other negative consequence as a result of using our website, products or services.

All payments will be handled through our payments partner Stripe.  By making payments to us via Stripe you agree to Stripe’s terms and conditions.

If you order a product or service from us, then we will make best efforts to deliver it to the specification as detailed on the website and store pages or as otherwise agreed. 

From time to time we may need to make changes in the nature of our delivery to you:

For minor changes that don’t materially affect the content or quality we will let you know of these changes at the point of delivery.
For changes that have a notable negative effect on the content or quality we will endeavour to inform you of the changes as soon as possible and offer a part refund based upon the size of the change.
For changes that significantly negatively affect the content or quality we will let you know as soon as possible and you offer you the chance to receive a full refund.  
For changes involving guest speakers, we may from time to time need to substitute the speaker for another of similar quality and experience.

We state typical delivery times for all our products. If, before we begin the work, we are unlikely or unable to meet those delivery times, we will let you know up-front and offer you the chance for a full refund. 

If, during the process of the work being conducted, we identify that we will be unable to meet specified or agreed delivery times, we will let you know as soon as possible and agree a revised delivery time.  If we cannot agree a revised delivery time we will cease work and provide a full or partial refund, dependent on the degree of work completed (e.g. if we have completed 2 out of 3 scripts to a finished state then we will only refund the part fee for the 3rd unfinished script).

We will store copies of any products or services we produce for our Customers for the purposes of reference and backup, unless explicitly agreed otherwise.

The following default rights will apply to products or services unless otherwise specified:

Script Reports we write for you - we retain the rights to use, reproduce, copy and distribute a report for any purpose related to our business, at any point now or in the future.
Scripts we write for you - we retain no rights to scripts we write for you
Scripts development support - we retain no rights to ideas generated, notes provided or scripts polished.
Course materials (slides, handouts etc.) - we retain all rights to these materials.

All courses will only be run if a minimum threshold number of students book the course. 
You should avoid making travel plans that cannot be altered in the event the course is cancelled by us. In the event that WE cancel a course or lesson, due to minimum student numbers not being reached, or for other reasons such as tutor illness, venue unavailability, travel strikes etc. we will offer you the choice of either a full refund of our course or lesson fee (calculated as a proportion of the course fee) or a place on an alternative future course or lesson of a similar length and standard. We will not be held liable by you for any other costs incurred (e.g. travel and accommodation). 

In the event that YOU wish to cancel your attendance at a course or lesson:
If you let us know of your wish to cancel no later than 2 weeks before the course starts we will issue you with a full refund for that course or lesson.
If you let us know of your wish to cancel less than 2 weeks before the course or lesson starts a refund may be issued at our discretion.
No cancellations are possible once the course or lesson starts.  If you are unable to attend the rest of a course or lesson once it has started we may offer you, at our discretion, a place on an comparable course in the future, at no additional charge.

In the event that you are unhappy with any work we have conducted for you, or any training course delivered, then please let us know as soon as possible.
If there has been a shortfall against the published or otherwise agreed specification then we will make best efforts to close this shortfall at no additional cost to you OR offer you a refund proportionate to the size of the shortfall
If you can point to a clear shortfall in the level of quality you have received then we will make best efforts to close this shortfall at no additional cost to you OR offer you a refund proportionate to the size of the shortfall

Complaints - if we’ve really screwed up then please let us know and we will do our best to fix things. If you need to complain please state:
The nature of the issue
All relevant order details
What reasonable steps you expect us to take to correct the matter
Privacy Policy
In accordance with Article 5 of the GDPR (General Data Protection Regulation) (EU) 2016/679:
1.  Why did the Chicken? may hold and process some of your personal data for at least one of the following purposes:
To enable us to fulfil an order from you
You have subscribed to our newsletter
You have subscribed to our Facebook Group
You have contacted us to ask a query or question
You have given us consent to hold your data for the purposes of communicating future opportunities to you
2. For all these purposes we will:
Collect only the minimum data required to fulfil the purpose
Use any data only for the purpose for which it was intended
Ensure we hold the correct data for the purpose
Keep the data for only as long as is necessary 
Apply appropriate security
3. In accordance with GDPR, individuals have the right to:
Be informed about the collection and use of their personal data.
Be told our purposes for processing their personal data, our retention periods for that personal data, and who it will be shared with.
Access their personal data and supplementary information.
Have inaccurate personal data rectified, or completed if it is incomplete.
Have personal data erased.
Request the restriction or suppression of their personal data.
Obtain and reuse their personal data for their own purposes across different services.
Object to processing based on legitimate interests or the performance of a task in the public interest/exercise of official authority (including profiling); direct marketing (including profiling); and processing for purposes of scientific/historical research and statistics.
4. Any requests can be made verbally or in writing.
5.  In all situations listed in (1), the following privacy information applies to personal data collected by Why did the Chicken?:
If supplied, we will hold your e-mail address and phone number in order to either deliver a product and/or associated information (e.g. course details, confirmations), enable a newsletter to be delivered, enable you to be subscribed to our Facebook Group, enable us to respond to a query or question, or enable us to contact you with future opportunities.
We will hold this data for an indefinite period of time or until you request we remove this information.
We will not share this data with any third party company or person without your express permission.
We never store or hold any bank details - these are all handled by our payments partner Stripe.